More Help?
We have gathered the most frequently asked questions to help make your shopping experience easier and clearer.
In this section, you can find answers to everything you may wonder about— from placing an order to payment, shipping, delivery, returns, and more.
If you need additional assistance, our support team will be happy to help.
Order & Payment
How can I place an order on Pazarium.eu?
Select the product you like, choose your size, and click “Add to Cart.” Then proceed to Checkout, fill in your delivery and payment details, and complete your order.
In which currency are the prices displayed?
All prices on Pazarium.eu are shown in Euro (EUR) and all payments are processed in EUR.
Which payment methods do you accept?
Our store uses the Shopify Payments infrastructure.
Therefore, all purchases can be made only by credit card.
Other payment options such as cash on delivery, bank transfer, or PayPal are not available at the moment.
Is my payment information secure?
Yes. Shopify Payments complies with international PCI DSS security standards.
Your credit card details are never seen or stored by Pazarium.eu.
What should I do if I receive a payment error during checkout?
If you face a payment issue, please check the following:
- Your card must be enabled for online transactions.
- Ensure you have sufficient balance or credit.
- Complete any security verification steps required by your bank.
If the issue continues, you can contact our customer support team.
How long does it take to receive my payment confirmation?
Your payment is processed and confirmed instantly at checkout. You will receive an order confirmation email immediately.
Can I change or cancel my order after placing it?
If your order has not entered the preparation stage yet, we can update or cancel it. Please contact us as soon as possible.
I did not receive my order confirmation email. What should I do?
First, check your spam/junk folder. If the email is not there, contact us and we will resend your order details.
I entered my address incorrectly. Can I update it?
Yes, as long as your order has not been dispatched. Please reach out to us quickly so we can update your address.
Will multiple items in my order be shipped together?
Whenever possible, items are shipped in one package. However, depending on stock availability or warehouse locations, some items may be shipped separately.
Shipping & Delivery
From where are the products shipped?
All orders placed on Pazarium.eu are shipped from Turkey.
However, invoices are issued by our Estonia-based company, as Pazarium operates within the EU under an Estonian business entity.
How long does delivery take?
Your order will be delivered within a maximum of 5 business days after dispatch.
Most shipments arrive earlier, depending on the destination country and courier capacity.
What is the shipping cost?
The standard international shipping fee is 5 EUR.
We understand that this cost may seem high for Estonia-based customers; however, our shipments originate from Turkey, and we strive to keep our product prices as affordable as possible to balance this.
Which courier companies do you work with?
We work with trusted international express carriers to ensure fast and safe delivery. The courier service may vary depending on the destination country.
Returns & Exchanges
Do you accept returns?
Yes, we accept returns for all eligible products within the return period stated on our website. Returned items must be unused, unworn, unwashed, and in their original condition.
Do you offer exchanges?
We currently do not offer direct product exchanges.
Since our inventory is located in Turkey, we cannot guarantee stock availability for a traditional exchange process.
If you wish to change your product, you may return the original item and place a new order for the size or model you prefer.
What is the return shipping cost?
Return shipping costs are the responsibility of the customer.
The return must be sent using any courier of your choice to our Estonia return address, which will be provided in your return instructions.
Is the shipping fee refundable?
No. Original shipping fees are non-refundable, even if you return your item.
To which address should I send my return?
All returns must be shipped to our Estonia return address.
Although products are shipped from Turkey, returns are processed within the EU for customer convenience.
How long does it take to receive my refund?
Once your return arrives at our Estonian facility and passes the quality check, your refund will be issued to your original payment method.
The process typically takes 5–7 business days, depending on your bank.
Can I return an item after using or washing it?
No. Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
What should I do if I received a faulty or incorrect item?
Please contact us immediately with your order number and photos of the issue.
If the item is confirmed to be faulty or incorrect, we will assist you with a solution.
Are discounted products eligible for return?
Yes, unless otherwise stated on the product page. Sale items can be returned under the same conditions as regular products.
Can I refuse the package upon delivery?
We do not recommend refusing packages. Unaccepted parcels may take longer to return, and shipping fees remain non-refundable.